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Beyond Armored Vehicles: The Importance of Personal Touch for Financial Institutions in Secure Transport


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January 10, 2024

In the world of secure transport services, the image of large, armored vans often comes to mind. These behemoths, synonymous with large corporations and big box companies, may seem like the go-to option for financial institutions (FIs) in safeguarding valuable assets. However, there’s a discreet alternative that not only prioritizes compliance and security but also delivers a more customer-focused experience – the services provided by more boutique and customer-focused CIT (cash-in-transit) companies.

Not All FIs Can Do One Size Fits All

While big box companies may offer a one-size-fits-all approach, more personalized CIT services can recognize the unique needs of clients, providing a level of service that goes beyond the standard industry norm. This commitment to tailoring services ensures that clients, especially smaller FIs, receive the attention and care they deserve while ensuring compliance.

One notable example of this customer-focused approach is the way Walmart manages its armored vehicle services. Walmart, being a retail giant, has the resources and manpower to coordinate effectively with big box CIT companies. However, this symbiotic relationship works for them because they have a dedicated team to oversee and manage the process. This approach may not be feasible for smaller businesses that lack the same infrastructure and manpower.

Hands-On Experiences Drive Success

On the other hand, boutique CIT services leverage expertise in security, compliance, and personalized service to offer a more hands-on experience. The focus is not just on transporting assets securely but also on building lasting relationships with clients. Financial Institutions gain more scheduling flexibility, more discreet operations that do not disrupt other customer services, and dedicated customer service representatives who can assist.

One key advantage that customer-focused CIT services bring to the table is their inherent understanding of the financial landscape. They can fill in the gaps big box companies lack and add value to the overall banking experience. In most instances, boutique CIT companies can augment the efforts of bank staff during new client onboarding; financial and compliance audits; and even in-person site visits.

Additionally, with these types of CIT services, compliance is not an afterthought but a core element ingrained in their operations. This commitment to regulatory standards ensures that the entire process is not only secure but also compliant with industry regulations, giving clients peace of mind in an increasingly complex financial environment.

Financial Institutions Benefit from Boutique CIT Services

The discreet alternative of personalized CIT services for FIs adds a personal touch to the banking experience. Smaller businesses, which may not have the luxury of a dedicated team, can benefit from the customized, customer-focused care that can be provided. In a world where security and compliance are paramount, these types of operations stand out as partners committed to safeguarding, not just assets, but also the relationships they build with their clients. 

OSS can provide this alternative for FIs that the behemoth box truck providers aren’t nimble enough to do. Learn more: