For a high-traffic destination like Fresno Chaffee Zoo, cash handling is a critical behind-the-scenes operation. With hundreds of thousands of guests visiting each year and cash collected across multiple points throughout the 39-acre facility, reliable cash-in-transit service is essential to keeping operations running smoothly—and securely.
Before partnering with Operational Security Solutions (OSS) in June 2025, the zoo was experiencing recurring challenges with its previous cash-in-transit provider, including missed pickups and incidents involving cash bags being dropped in public areas. Beyond the operational disruption, these issues created unnecessary security and reputational concerns at a family-focused attraction.
Since making the switch to OSS, Fresno Chaffee Zoo has experienced zero missed pickups and zero misplaced deposit bags. Just as importantly, the zoo says it has gained a more consistent, responsive and discreet service experience, supported by a familiar courier team and direct access to OSS decision-makers.
Read the full case study to see how OSS helped Fresno Chaffee Zoo improve reliability, security and the overall cash-handling experience.
